FAQs

Video Email Frequently Asked Questions

You only need a video (maximum 90 seconds) and a valid template in HTML format. After that, you only have to follow the Wizard steps and you will be able to download a final HTML for your video email.
Watch VIDEO TUTORIAL

customer@viwomail.com

You can use several formats (.mov, .mp4, .avi, .divx, .webm, .ogg, .xdiv, .flv, .3gp) and we recommend you use the best resolution possible. Viwom transforms your video into many different formats and resolutions to get the right compatibility. Viwom automatically creates a video in GIF format and an image that will be used as the first frame of the video.

Viwom detects the user’s technology, OS, email client, navigator and device... With these parameters, it calculates the optimum conditions needed in order to deliver videos in each individual case. There are three possibilities:

1. The video is shown directly in the user's email and it plays automatically.
2. A non-audio video is played (GIF format), but when the user clicks the video plays with audio
3. A one click to play image is shown. Users view the video when they click the image. See compatibility.

Watch user experience

Yes, you can. Viwom is compatible with the majority of ESPs in the market. When you have the Wizard steps completed you will be able to download your video email in HTML format. This file must be loaded in your ESP and sent with no modifications in the code. Be sure your ESP is 100% compatible. Some ESPs, like MailChimp are not, because they modify the video email code. We recommend you to make some tests before launching a big campaign. You can contact our Support Department to make sure your ESP is 100% compatible with video in email.

No. Viwom is not an ESP, but we have some ESPs tested like Sendgrid, MailRelay, MDirector, Campaign Monitor, etc. that are 100% compatible.

With Viwom, we are so sure that users will view the videos that we only charge if they are actually viewed. We charge on CPV a basis (Cost per View) You can purchase video impressions on the platform. The more video impressions you buy, the cheaper they will be. The video impressions you buy will appear in your user account.

No. You don’t have to pay anything. If you want to try out Viwom you can sign up and try it for free with 100 video impressions. This is normally enough to test your video emails. You can check compatibility with your ESP, etc. If you need more test video impressions get in touch with us in the Customer Email and tell us your needs. We will be delighted to help you.

Video impressions don’t have an expiration date. If you have video impressions in your account, videos will play. If not, an alternative image will be displayed.

When your account reaches 80% you will receive an email. The same at 90% and 100%.

In this case, an alternative image, which you can chose when creating the campaign will be displayed. Everything is done to ensure your to users have a positive experience.