FAQs

Video Email Frequently Asked Questions

Viwom is an online video platform; that automatizes the creation of email marketing campaigns with embedded video. Videos are played in the body of emails of recipients in the majority of cases. Viwom provides the technology and servers required to manage the large quantity of data traffic generated when a big video email campaign is launched.
You only need a video and HTML Template. After that, you only have to follow the Wizard steps and you will be able to download a final HTML ready to send through your ESP (Email Service Provider)
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customer@viwomail.com
You can use several formats (.mov, .mp4, .avi, .divx, .webm, .ogg, .xdiv, .flv, .3gp) and we recommend you use the best resolution possible. Viwom transforms your video into many different formats and resolutions to get the right compatibility. Viwom automatically creates a video in GIF format and an image that will be used as the first frame of the video.
We offer additional services for creating HTML templates, videos and sending system. Request your quote at customer@viwomail.com
Viwom detects the user’s technology, OS, email client, navigator and device... With these parameters, it calculates the optimum conditions needed in order to deliver videos in each individual case. There are three possibilities:
  1. The video is shown directly in the user's email and it plays automatically.
  2. A non-audio video is played (GIF format), but when the user clicks the video plays with audio
  3. A one click to play image is shown. Users view the video when they click the image. See compatibility.
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Yes, you can. Viwom is compatible with the majority of ESPs in the market. When you have the Wizard steps completed you will be able to download your video email in HTML format. This file must be loaded in your ESP and sent with no modifications in the code. Be sure your ESP is 100% compatible. Some ESPs, like MailChimp are not, because they modify the video email code. We recommend you to make some tests before launching a big campaign. You can contact our Support Department to make sure your ESP is 100% compatible with video in email.

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No. Viwom is not an ESP, but we have some ESPs tested like Sendgrid, MailRelay, Campaign Monitor, etc. that are 100% compatible.
For some email clients, such as Thunderbird, the video is played in the recipient's email, but Thunderbird does not support autoplay. Although if you clicked this option when you create the campaign, the user must click on the video to see it.
With Viwom, we are so sure that users will view the videos that we only charge if they are actually viewed. We have different plans with views, a view is when your video is played, so we don´t count like a consumed view when other format is displayed.
No. You don’t have to pay anything. If you want to try out Viwom you can sign up and try it for free with 500 views of your video the first 30 days. This is normally enough to test your video emails, but if you need more you will be able to buy it in the "Store" appart after login.
If you don't renovate your plan after 30 days it will be on Stand By and you will be able to re-active it whenever you want.
In any moment you will be able to buy more views in the "Store". We will send you an email when you will consume the 80%, 90% and 100% of your views. If you don´t buy more an image will be deliver to your recipients.
In this case, an alternative image, which you can chose when creating the campaign will be displayed. Everything is done to ensure your to users have a positive experience.

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